General conditions

The availability request is not binding and does not take the form of a contract either for the Customer or for the hotel La Tartaruga Bianca (Solevacanze srl).

The booking request is binding for the Customer but not binding for the hotel La Tartaruga Bianca (Solevacanze srl), which party is free not to accept the booking.

The booking confirmation that the hotel La Tartaruga Bianca (Solevacanze srl) sends to the Customer is binding for both parties and constitutes the completion of the booking contract with option.

After receiving the deposit, the hotel La Tartaruga Bianca (Solevacanze srl) will undertake to send the Customer a confirmation email.
By paying the deposit the Customer accepts the cancellation conditions of the structure.

Arrivals: Starting from 2.00 pm (Hotel) and starting from 5.00 pm (Apartments) – unless otherwise agreed

Departures: By 10:00 am

Opening: All year

Down payment/balance The deposit payment equal to 30% of the rental fee must be made within 7 days of receiving the booking confirmation.

The balance must be paid upon taking possession of the booked accommodation.

The following payment methods are accepted: (1) Cash (2) ATM (3) Visa (4) Mastercard


Terms and conditions

Withdrawal/cancellation of reservation: Free cancellation up to 30 days before the arrival date, from the 29th day up to the 15th day before the arrival date we reserve 30% of the rental fee (i.e. the deposit paid will not be refunded) and from the 14th day up to the 8th day before the arrival date there will be another penalty of 20% of the rent (i.e. equal to a total of 50%).

In the case of subsequent cancellations or failure to start the stay or an early departure, we ask for the total rental fee (= 100%) and payment for all services used.


Competent court: For any dispute that may arise relating to the interpretation, execution and/or termination of the booking contracts to which these conditions apply in which the hotel La Tartaruga Bianca (Solevacanze srl) is a party to the proceedings, it will be exclusively the Court of Sassari is competent.